We offer the below options with regards to shipping:
Standard Shipping: Orders are normally shipped next working day and sent Royal Mail 2nd class, service costs £4.99. This is the default method on all orders.
Express Shipping: Orders are shipped next working day and sent Royal Mail Special Delivery, service costs £9.99
Free Shipping: Orders are normally shipped next working day and sent Royal Mail 2nd class at no additional charge. Valid on orders over £100 pounds (not including postage itself).
Collect in Store: No shipping costs if you come and collect from our store in Chislehurst Caves.
After being dispatched, orders may be subject to delays by the courier at any time for which we cannot be held accountable, but we will always do our best to make sure your order arrives as soon as possible. If you do not receive your order or any tracking updates within the time frame above please let us know.
If incorrect details are provided by the customer, orders may be delayed. We will try and amend this for you quickly, but this can delay the delivery by some working days. We advise that you double check all information provided before submitting your order.
Should you make a request of a courier to deliver to a safe place and the courier can provide evidence it was delivered to this safe place, any missing packages will be dealt with entirely at our discretion.
Once an order has been placed, we may be able to make changes or cancellations prior to dispatch, including adding items to your order, but this will be entirely at our discretion and workload dependent. During busy periods, this will not be possible.
Please ensure your details are correct and review your order before you submit it.
Tracking
With Express Shipping we aim to dispatch all orders as soon as possible, but during busy periods additional time may be needed for processing. Once dispatched, you should receive an email with tracking information; if you do not receive this information in 3 working days, please get in contact with us.
Your tracker may not instantly provide any results as the courier may not have picked up the item yet. If there are no results after 3 working days, please get in contact with us.
We are unable to monitor your tracking information. It is the customer’s responsibility to follow the progress of their tracker.
Back Orders
We do not hold back orders. If your item is out of stock unexpectedly, we will cancel the order and refund the item.
Returns
You have the right to return items within 14 days of delivery. Refunds will be processed only upon receipt of the returned goods. Please allow up to 10 working days for a refund to be processed; you should receive an email confirming your refund within that time.
Your bank may take between 3-5 working days to process the refunded payment, but this can take up to 10 days in some cases. Once we have reversed the transaction, we have no influence over how long funds will take to appear in your account.
When returning an order please identify the details of your order within the package so that we can identify it. We strongly suggest using a postage service with proof of postage and proof of delivery in the rare event that there are any issues. You are responsible for shipping costs of items being returned to us. We cannot process a return unless there is proof of delivery.
Damaged Items
If you receive a damaged item or an item that is faulty, please get in contact with us. We will rectify this as soon as possible. Please check all orders and raise any issues of damage or fault within 14 days of delivery. We advise that you check items you intend to gift so that we can address any issues of damage beforehand.
We do not accept exchanges (except for damaged or faulty goods, as described above).
Returns Address
Labyrinthe
Chislehurst Caves
Caveside Close
Chislehurst
BR7 5NL
