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> Negetive Balances
Patch
post Jun 25 2009, 12:13 PM
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Hi All,

Just a quick question... I hear (on the grapevine so I'm prepared to be told I'm completely wrong smile.gif ) that a number of negative Balance accounts have been suspended.

I want to first off say thats a GOOD thing, it is important in these times that all the businesses involved get their money.

Can I just ask for some clarity on how account suspention is handled and what notifications if any are made to the account holder?

I am aware that as I write I am 4 turns to the negetive but will be purchasing more turns tomorrow (pay day) to both cover this and leave me in credit.

I only ask so that people can be clear about what is expected (if that is that we should ALWAYS be possitive then thats perfectly fine... like I saye all businesses involved are entitled to be paid for their work) but to my mind there is at the moment some confusion (certainly if you are me smile.gif )

Many Thanks In advance

Patch
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JulianW
post Jun 25 2009, 12:24 PM
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Patch, I believe your existing characters get repossessed and auctioned to the highest bidder in an attempt to clear the negative balance. Either that or Alan slings them into some form of debtors' prison / has them sold into slavery and all future turns are on the theme of 'loving it in captivity', 'life in the pasha's harem' or similar.

Julian


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Patch
post Jun 25 2009, 12:31 PM
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QUOTE(JulianW @ Jun 25 2009, 01:24 PM) *
Patch, I believe your existing characters get repossessed and auctioned to the highest bidder in an attempt to clear the negative balance. Either that or Alan slings them into some form of debtors' prison / has them sold into slavery and all future turns are on the theme of 'loving it in captivity', 'life in the pasha's harem' or similar.

Julian



Ohhh... right... that makes sense... hmmm tthe idea of a short fat harpell doing the dance of the seven veils is to vile to even consider lol

Patch
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BBB
post Jun 25 2009, 12:44 PM
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QUOTE(Patch @ Jun 25 2009, 01:31 PM) *
Ohhh... right... that makes sense... hmmm tthe idea of a short fat harpell doing the dance of the seven veils is to vile to even consider lol

Patch


Dude! Its lunchtime!

Some of us are trying to eat at our desks!

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Nige
post Jun 25 2009, 01:39 PM
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QUOTE(Patch @ Jun 25 2009, 01:31 PM) *
Ohhh... right... that makes sense... hmmm tthe idea of a short fat harpell doing the dance of the seven veils is to vile to even consider lol

Patch


Seven veils ! I don't think so, 3 should be enough for you :0)

Nige
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sonof
post Jun 25 2009, 01:59 PM
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Have you seen his belly lately?

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Andrea
post Jun 25 2009, 02:52 PM
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I believe an emailis sent if you are in negative and Alan is informed that the account has been frozen as it were. Once its cleared and/or put into the positive, then Alan is informed again and your turn will be processed from there. IF you have missed that turn due to non-payment then I think you loose that turn, please note that this is me making a leap, but it seems to make sense that if you dont pay before Alan sends off the turns for your city then you loose out.

I hope that made sense, note to self, don't post when you have a migraine.

Best thing would be to clarify it all with Jo who now deals with all of the Laby side of the admin: 0845 095 1800.

Andrea


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BBB
post Jun 25 2009, 05:39 PM
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Given a fair amount of people just pay at the weekend billling on a Monday and then freezing their account on the Tuesday seems a bit harsh especially if they regularly pay up on time. I can understand if its a persistent offender but surely no business expects an invoice paid the day after its posted.

Usually the bills are put on a Thursday / Friday and the billing date is not any set time of the month its generally when Alan reaches the end of a batch.

If the way Heroes Accounts are dealt with is being changed (entirely the CMT's prerogative) it would seem fair to give people advance warning of such changes.

Any way, as Patch has said, he's just asking for a clarification.

BBB


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Jan
post Jun 25 2009, 05:49 PM
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I bid 120C for Harpel and his dancing tags


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Andrea
post Jun 25 2009, 06:03 PM
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I think that we are talking about repeat offenders here, people who are permenantly in negative, like one person who is usually at -9 or more turns... I believe a warning is given etc, I wouldn't have thought that Jo & the CMT would have just frozen without warning.

I know Jo asked me to catch as many heroes players as I could at the weekend to let them know they needed to pay promptly. To be fair, getting a service and having the turns back and then not paying for another 2 or more turns just isn't cricket. So I am not surprised at a possible clamp down. And it is totally understandable, bearing in mind they have to pay Alan as soon as he invoices them.



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iainwimble
post Jun 25 2009, 08:01 PM
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Well as someone who was in front on there payments and then get billed on monday and then frozen on tuesday sayin sorry you are x amount behind is a bit harsh but hay ho.

Hell even i get 7 days or more to pay my gas bill but at the end of it i would like to be told how much i owe and then given at least a week before being stopped.

Iain
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JEB
post Jun 26 2009, 11:50 AM
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Hello All,

I do believe that some clarity is needed here..... as you are all aware that I have just taken over the admin side of Labby - I am in fact unaware how negative turns were dealt with before and I will be confirming with Rachael what has been done in the past, once she is back from the sunny caribbean. However, going forward I would like to clarify that if a clubmember is in neagative turns of -5, I will send an e-mail to the clubmember and make them aware of their position. I will then not suspend the clubmembers account, more kind of 'put it on hold' until confirmation of payment is recieved.

I do understand that many people play many characters, and therefore put in multiple turns and this can lead to a negative balance. I am also aware that many players percieve HotE as a 'gas bill' payment and that they therefore pay once the turn has been used, I suppose it a question of how you look at it, personally I look at it as a sweet shop purchase and will pay for my sweets before I get to eat them. I would like to take this opportunity to say that currently for heroes we have a cumulative negative figure of -81 turns, in real value this equates to £615.00 of goods that have been used and not paid for. We try to run the club as cost effective as possible but having an outstanding amount like this could create a potential problem for the club.

Of course labby will, as always remain flexible to the needs of our clubmembers and would hope that clubmembers share this view. In an ideal world we would love to see everyone in positive turns so that the 'on hold' situation would rarely occur, but we do realise that a level of flexibility is required and as such do not 'push' for this. I would urge people who find themselves in a negative figure to count how many multiple turns they put in and to pay for them once the turn has been sent to Alan.

I hope that this is both reasonable and provides a level of clarity to the situation of negative balances. If clubmembers do have any issues then please feel free to contact me via the booking line.

Your friendly Labby Admin bird Jo.xx
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Pants
post Jun 26 2009, 12:05 PM
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Many thanks Jo,

Think that is perfick!

Pantony


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BBB
post Jun 26 2009, 01:02 PM
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Cheers Jo,

That's all we wanted really to know.

I guess we should try and phase in a culture of positive balances for turns.

Personally I've always looked at it as "its a service I pay for it after I've been served" though I've no issue with it being changed with sufficient warning.

Perhaps publishing a limit at which turns will be put on hold and gradually raising that limit will help to sort the issue. i believe uptil now Rachel has dealt with it on a case by case basis being aware of who pays up promptly (even should their 8 or so characters dip them rather negatively) and those who may play less but are slackers in paying up.

What would also helpful, but would require a change in the way Alan charges and thus his agreement, would be for charging to be done on a set day of the month. At the moment, I believe, that Alan endeavours to send in his invoices at the end of a batch, which now takes longer than a month so predicting when you'll get your bill gets tricky.

BBB


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iainwimble
post Jun 26 2009, 02:51 PM
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Cool thanks for that, anyway all payed up now. wink.gif

Iain
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GysmoSan
post Jun 27 2009, 10:30 AM
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Personally I would love a reminder email earlier than -5 as I confess I do get forgetfull but am quite happy to pay in advance when I remember. Would it be possible to set a email threshhold?

Martin M
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Patch
post Jun 29 2009, 03:11 PM
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QUOTE(JEB @ Jun 26 2009, 12:50 PM) *
Hello All,

I do believe that some clarity is needed here..... as you are all aware that I have just taken over the admin side of Labby - I am in fact unaware how negative turns were dealt with before and I will be confirming with Rachael what has been done in the past, once she is back from the sunny caribbean. However, going forward I would like to clarify that if a clubmember is in neagative turns of -5, I will send an e-mail to the clubmember and make them aware of their position. I will then not suspend the clubmembers account, more kind of 'put it on hold' until confirmation of payment is recieved.

I do understand that many people play many characters, and therefore put in multiple turns and this can lead to a negative balance. I am also aware that many players percieve HotE as a 'gas bill' payment and that they therefore pay once the turn has been used, I suppose it a question of how you look at it, personally I look at it as a sweet shop purchase and will pay for my sweets before I get to eat them. I would like to take this opportunity to say that currently for heroes we have a cumulative negative figure of -81 turns, in real value this equates to £615.00 of goods that have been used and not paid for. We try to run the club as cost effective as possible but having an outstanding amount like this could create a potential problem for the club.

Of course labby will, as always remain flexible to the needs of our clubmembers and would hope that clubmembers share this view. In an ideal world we would love to see everyone in positive turns so that the 'on hold' situation would rarely occur, but we do realise that a level of flexibility is required and as such do not 'push' for this. I would urge people who find themselves in a negative figure to count how many multiple turns they put in and to pay for them once the turn has been sent to Alan.

I hope that this is both reasonable and provides a level of clarity to the situation of negative balances. If clubmembers do have any issues then please feel free to contact me via the booking line.

Your friendly Labby Admin bird Jo.xx



Hurrah...

thank you muchly jo smile.gif

Patch
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DavidFisher
post Jun 29 2009, 06:49 PM
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QUOTE(BBB @ Jun 25 2009, 06:39 PM) *
I can understand if its a persistent offender but surely no business expects an invoice paid the day after its posted.

BBB


Erm, Shell does...
smile.gif

David
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Pants
post Jun 29 2009, 07:42 PM
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Most payment terms are net 30 days...

Cheeky David!


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DavidFisher
post Jun 29 2009, 08:20 PM
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QUOTE(Pants @ Jun 29 2009, 08:42 PM) *
Most payment terms are net 30 days...

Cheeky David!


Seriously?
30 days seems like lending to me. Isn't that what banks do?
I understand the concept of free credit but it isn't something I actually advocate.

In many businesses, Shell direct debit customers at the end of each day to ensure cash is collected as soon as possible. It allows for the customer to organise smaller security so benefits them too.

30 days worked when things like cheques existed but with good value on transfers now routinely occuring on the day of transfer why would any business offer 30 days? Large buyers may insist on 30 days but that is just managing working capital. It certainly should not be a starting point for negotiating when a new customer makes enquiries.

David
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