Hi All,
Just a quick question... I hear (on the grapevine so I'm prepared to be told I'm completely wrong ) that a number of negative Balance accounts have been suspended.
I want to first off say thats a GOOD thing, it is important in these times that all the businesses involved get their money.
Can I just ask for some clarity on how account suspention is handled and what notifications if any are made to the account holder?
I am aware that as I write I am 4 turns to the negetive but will be purchasing more turns tomorrow (pay day) to both cover this and leave me in credit.
I only ask so that people can be clear about what is expected (if that is that we should ALWAYS be possitive then thats perfectly fine... like I saye all businesses involved are entitled to be paid for their work) but to my mind there is at the moment some confusion (certainly if you are me )
Many Thanks In advance
Patch
Patch, I believe your existing characters get repossessed and auctioned to the highest bidder in an attempt to clear the negative balance. Either that or Alan slings them into some form of debtors' prison / has them sold into slavery and all future turns are on the theme of 'loving it in captivity', 'life in the pasha's harem' or similar.
Julian
Have you seen his belly lately?
Son of
I believe an emailis sent if you are in negative and Alan is informed that the account has been frozen as it were. Once its cleared and/or put into the positive, then Alan is informed again and your turn will be processed from there. IF you have missed that turn due to non-payment then I think you loose that turn, please note that this is me making a leap, but it seems to make sense that if you dont pay before Alan sends off the turns for your city then you loose out.
I hope that made sense, note to self, don't post when you have a migraine.
Best thing would be to clarify it all with Jo who now deals with all of the Laby side of the admin: 0845 095 1800.
Andrea
Given a fair amount of people just pay at the weekend billling on a Monday and then freezing their account on the Tuesday seems a bit harsh especially if they regularly pay up on time. I can understand if its a persistent offender but surely no business expects an invoice paid the day after its posted.
Usually the bills are put on a Thursday / Friday and the billing date is not any set time of the month its generally when Alan reaches the end of a batch.
If the way Heroes Accounts are dealt with is being changed (entirely the CMT's prerogative) it would seem fair to give people advance warning of such changes.
Any way, as Patch has said, he's just asking for a clarification.
BBB
I bid 120C for Harpel and his dancing tags
I think that we are talking about repeat offenders here, people who are permenantly in negative, like one person who is usually at -9 or more turns... I believe a warning is given etc, I wouldn't have thought that Jo & the CMT would have just frozen without warning.
I know Jo asked me to catch as many heroes players as I could at the weekend to let them know they needed to pay promptly. To be fair, getting a service and having the turns back and then not paying for another 2 or more turns just isn't cricket. So I am not surprised at a possible clamp down. And it is totally understandable, bearing in mind they have to pay Alan as soon as he invoices them.
Well as someone who was in front on there payments and then get billed on monday and then frozen on tuesday sayin sorry you are x amount behind is a bit harsh but hay ho.
Hell even i get 7 days or more to pay my gas bill but at the end of it i would like to be told how much i owe and then given at least a week before being stopped.
Iain
Hello All,
I do believe that some clarity is needed here..... as you are all aware that I have just taken over the admin side of Labby - I am in fact unaware how negative turns were dealt with before and I will be confirming with Rachael what has been done in the past, once she is back from the sunny caribbean. However, going forward I would like to clarify that if a clubmember is in neagative turns of -5, I will send an e-mail to the clubmember and make them aware of their position. I will then not suspend the clubmembers account, more kind of 'put it on hold' until confirmation of payment is recieved.
I do understand that many people play many characters, and therefore put in multiple turns and this can lead to a negative balance. I am also aware that many players percieve HotE as a 'gas bill' payment and that they therefore pay once the turn has been used, I suppose it a question of how you look at it, personally I look at it as a sweet shop purchase and will pay for my sweets before I get to eat them. I would like to take this opportunity to say that currently for heroes we have a cumulative negative figure of -81 turns, in real value this equates to £615.00 of goods that have been used and not paid for. We try to run the club as cost effective as possible but having an outstanding amount like this could create a potential problem for the club.
Of course labby will, as always remain flexible to the needs of our clubmembers and would hope that clubmembers share this view. In an ideal world we would love to see everyone in positive turns so that the 'on hold' situation would rarely occur, but we do realise that a level of flexibility is required and as such do not 'push' for this. I would urge people who find themselves in a negative figure to count how many multiple turns they put in and to pay for them once the turn has been sent to Alan.
I hope that this is both reasonable and provides a level of clarity to the situation of negative balances. If clubmembers do have any issues then please feel free to contact me via the booking line.
Your friendly Labby Admin bird Jo.xx
Many thanks Jo,
Think that is perfick!
Pantony
Cheers Jo,
That's all we wanted really to know.
I guess we should try and phase in a culture of positive balances for turns.
Personally I've always looked at it as "its a service I pay for it after I've been served" though I've no issue with it being changed with sufficient warning.
Perhaps publishing a limit at which turns will be put on hold and gradually raising that limit will help to sort the issue. i believe uptil now Rachel has dealt with it on a case by case basis being aware of who pays up promptly (even should their 8 or so characters dip them rather negatively) and those who may play less but are slackers in paying up.
What would also helpful, but would require a change in the way Alan charges and thus his agreement, would be for charging to be done on a set day of the month. At the moment, I believe, that Alan endeavours to send in his invoices at the end of a batch, which now takes longer than a month so predicting when you'll get your bill gets tricky.
BBB
Cool thanks for that, anyway all payed up now.
Iain
Personally I would love a reminder email earlier than -5 as I confess I do get forgetfull but am quite happy to pay in advance when I remember. Would it be possible to set a email threshhold?
Martin M
Most payment terms are net 30 days...
Cheeky David!
David
stop being cheeky
;-)
a lot of businesses invoice on dispatch thus requiring their customers to goods receive and quality control before authorising payment.
Also there can be consolidated payments, consolidated invoices, invoice addresses with different statement and payment addresses let alone people who only do payment runs once (or more) a month.
Not every business runs fully in real time or is in the top ten largest in the world!! (and some of them don't pay that quickly either)
:-)
Andrew
Bah!
Here I am trying to say we don't need to rely on snail mail and paper based money, that we can evolve and have real time fiscal operations on a global scale allowing everyone to have instantly updated cash numbers (no need for AR ledgers, debtors and creditors etc) and people seem to like the system invented hundreds of years ago which only benefits the banks.
Ho hum
David
Anyway, back on subject, heros turns should be paid for before being submitted.
This has always been the case.
When heros was run as a PBM you would buy your hero's sheet to fill out, before submitting it to the desk.
If people want credit, get a credit card.
Chris
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